Effective Date: 01-09-2025

At House of Ivaya, your privacy is important to us. This Privacy Policy outlines how we collect, use, protect, and share your personal information when you visit our website, make a purchase, or interact with us. By using our services, you agree to the practices described below.

1. Information We Collect

a. Personal Information

• Name
• Email address
• Phone number
• Shipping & billing address
• Payment details (processed securely via third-party gateways)

b. Non-Personal Information

• IP address
• Browser type
• Device information
• Website usage data via cookies and analytics tools

2. How We Use Your Information

• Process and fulfill your orders
• Send order confirmations and delivery updates
• Respond to customer service requests
• Send promotional emails (only if you’ve opted in)
• Improve our website experience and product offerings
• Prevent fraud and ensure secure transactions

3. Sharing of Information

We do not sell or rent your personal information.

However, we may share it with:

• Third-party service providers for payment processing, order fulfillment, and shipping
• Marketing platforms (only if you've opted in to receive newsletters or offers)
• Legal authorities if required by law or to protect our rights and users

4. Cookies & Tracking Technologies

• Improve website functionality and user experience
• Understand visitor behavior and traffic
• Remember your preferences and shopping cart

You can control cookie settings via your browser, but disabling them may affect certain features of the website.

5. Data Security

We take reasonable measures to protect your personal data against unauthorized access, misuse, or disclosure. Our site uses SSL encryption and trusted payment gateways to ensure safe transactions.

6. Your Rights & Choices

• You can request to access, correct, or delete your personal information at any time.
• You may opt out of promotional communications by clicking the “Unsubscribe” link in our emails.
• You can contact us for any privacy-related inquiries or requests.

7. Third-Party Links

Our website may contain links to other websites. We are not responsible for the privacy practices or content of third-party sites.

8. Children's Privacy

We do not knowingly collect personal information from children under the age of 13. If you believe a child has provided us information, please contact us for deletion.

9. Changes to This Policy

We may update this Privacy Policy from time to time. All changes will be posted on this page with the effective date. Continued use of our website implies your acceptance of the updated policy.

10. Contact Us

For any questions or concerns about this Privacy Policy, please reach out to:

• Email:info@houseofivaya.com
• Phone: +91-9667091933
• Address:
  South West Delhi,
  Delhi, DL – 110045, India