Q. How do I take care of embroidered garments?
A. We recommend dry cleaning for heavily embroidered pieces. For lighter embroidery, gentle hand wash in cold water is safe.
Q. Are your outfits machine-washable?
A. Most cotton and rayon outfits are machine washable on a gentle cycle. Please check care instructions on each product page.
Q. How should I store delicate fabrics?
A. Store chiffon, georgette, and embroidered pieces in a muslin cloth or garment bag to maintain their shine and quality. 

Q. What payment methods do you accept?
A. We accept UPI, Debit/Credit cards, Net Banking, and Wallets. Partial COD is also available.

Q. Is online payment safe on your website?
A. Yes, our payment gateway is 100% secure and encrypted payment gateway. We value your privacy and ensure that your information stays safe.

***Refer Return and Exchange policy

Q. How long will it take to receive my order?
A. Orders are usually delivered within 5-7 business days across India.
Q. Do you ship all over India?
A. Yes, we deliver across all major cities in India.

Q. Do you offer international shipping?
A. Currently, our website delivers only within India. For international orders, you can WhatsApp us directly for assistance.

Q. How can I track my order?
A. Once shipped, you’ll receive a tracking link on SMS/Email/WhatsApp to follow your parcel in real time

Q. Are the colors of the outfits exactly the same as in the pictures?
A. We try our best to capture true colors. However, slight variations may occur due to lighting and screen settings.

Q. What fabrics do you use?
A. Our collection mainly features rayon, cotton, chiffon, georgette, and blended silks, chosen for comfort and elegance.

Q. Are all products ready-to-ship?
A. Most items are ready-to-ship and dispatched within 2-3 business days. In case of a pre-order, shipping timelines are mentioned in the product description

Q. How can I place an order with House of Ivaya?
A. You can directly shop through our website. For any queries or assistance, you can DM us on Instagram or WhatsApp.

Q. Do you offer Cash on Delivery (COD)?
A. Yes, we offer partial COD. A small advance is required to confirm your order, and the remaining balance can be paid at the time of delivery.

Q. Can I modify or cancel my order after placing it?
A. No, once an order is placed it cannot be modified or cancelled. Please review your cart carefully before checkout.

Q. How do I know my correct size?
A. Please refer to our size chart available on every product page. For extra guidance, you can DM us your measurements and we’ll suggest the best fit.

Q. What if the outfit I order doesn’t fit me?
A. We do not offer exchanges for size or fit issues. Please refer to our size chart before placing your order. We also suggest choosing one size up for comfort, as minor alterations may be required.

Q. Do you offer custom stitching or alterations?
A. Currently, we provide ready-to-wear sizes only, but we’re working to introduce customization soon